Industry
Partnerships
Our Team
Our team is made up of dedicated and motivated tourism marketing professionals.​
Executive Director
Jeff comes to the Authority with nineteen years of experience with the Virginia Tourism Corporation, most recently as the Tourism Relations Manager with VTC, working in various roles; welcome center operations in Bristol, marketing, sales, and public relations. Jeff also brings his fifteen years of experience as an owner/operator of a tourism and retail related small business in Honaker, Virginia; Bucks and Bass Sporting Goods and Guide Service. In his off time, he enjoys cheering on his daughter's high school soccer games and outdoor adventures with his family. He also maintains a small 'hobby' farm.
Office/Visitor Center Manager
​
Pam first joined the Heart of Appalachia team in February 2012. A jack of all trades, she serves the organization in accounting, website and grant administration, literature fulfillment, and team support. In addition to 18 years of experience as a freelance website developer and administrator, she has over 30 years of customer support supervision, marketing and production management experience. In her downtime, Pam volunteers as a mentor of Team Estonoa based in St. Paul, and at a local food pantry. A mother of four children, including identical twins, plus two stepchildren, Pam and her husband share six grandsons, five granddaughters and three great grandchildren.
Tourism Office Specialist
Tim joined HOA in August of 2024. A native of Honaker, Tim brings many years of experience in accounting, database management, data analysis, IT troubleshooting, website creation/maintenance and project management. A graduate of UVA-Wise with a bachelor’s in business administration. He lives in Bristol and is married to Brittany, and father to Roman and Callie. Tim enjoys sports card collecting and basketball. He services his church as music director.
Our Story
Recognizing that the state's Coalfield counties have a unique culture and history, the Virginia Legislature created the Heart of Appalachia Tourism Authority in 1993 to tell that authentic story and promote this region as an exciting tourism destination.
​
Established and governed by the Code of Virginia, the Heart of Appalachia was tasked to promote, expand and develop the tourism industries of the seven counties and one city within the LENOWISCO and Cumberland Plateau planning districts. They include the westernmost counties of Buchanan, Dickenson, Lee, Russell, Scott, Tazewell, and Wise and the City of Norton.
Focusing on outdoor adventure, the region's natural beauty, and its wealth of assets – from shopping, dining, and lodging to events, activities, outfitters, and attractions, Heart of Appalachia is proud to showcase those assets. We utilize a variety of advertising campaigns, special promotions, and marketing materials that include the Appalachian Backroads Motorcycle Touring & Travel Map, Fish to Your Heart’s Content fishing brochure, and the Heart of Appalachia's Official Travel Guide. In addition, we bring our message to potential visitors at trade shows, festivals and events, television, and radio, as well as numerous digital and print media outlets.
We've hosted several marketing and hospitality training sessions to help our businesses present themselves positively and professionally so their customers will keep coming back. We conduct FAM tours so our board members and stakeholders stay familiar with the various assets throughout the region rather than just their jurisdiction.
​
The Heart of Appalachia also maintains a Commonwealth Certified Visitors Information Center in St. Paul, Virginia, and partners with Virginia Tourism Corporation, the state's official tourism development organization.
Our Board of Directors
Our Board of Directors is made up of a group of hands-on destination marketing organization (DMO) professionals and community business leaders.
The Heart of Appalachia Tourism Authority is governed by a board of directors, consisting of 18 regional representatives.
These 18 men and women include 2 representatives from each of the authority's 8 governing localities. They include a tourism director or appointee and one local representative of the travel industry. These local representatives may come to us from local lodging venues, restaurants, attractions, parks, or outdoor recreation ventures. They may serve their city or county as a community leader or member of their local tourism committee. Additionally, the two remaining seats on the authority's Board of Directors are representatives of both the Jefferson National Forest Clinch Ranger District Office and Virginia State Parks.
​
The men and women who make up our Board of Directors work diligently to foster regional collaborations, oversee the work of our staff, and ensure the promotion of their individual local assets.
Representing | Board Member | Email Address | Phone Number |
|---|---|---|---|
Russell County | Shiloh Lyttle | shiloh.lyttle@russellcountyva.us | |
Wise County | Michael Hatfield | hatfield_m@wiseconty.org | |
Lee County | Dane Poe | dpoe@leecova.org | |
Virginia State Parks | Sharon Buchanan | sharon.ewing@dcr.virginia.gov | |
Wise County | Ked Meade | kmeade@bigstonegap.org | |
Scott County | Pam Cox | pcox@scottcontyva.com | +1-423-863-1667 |
Virginia's Jefferson National Forest | Edward Wright | edward.t.wright@usda.gov | |
Scott County | Keith Wilson | kwilson5941@gmail.com | |
City of Norton | Katie Dunn | katied@nortonva.org | +1-276-679-1160 |
Russell County | Shiloh Lyttle | shiloh.lyttle@russellcountyva.us | +1-276-344-8504 |
Buchanan County | Brooke Boyd | brooke.boyd@guchanancounty-va.gov | +1-276-202-6106 |
Tazewell County | Rick Wood | ricklwood37@yahoo.com | |
City of Norton | Beth (Elizabeth) Walker | farmgalbsg@yahoo.com | +1-276-870-5053 |
Russell County | Maddie Gordon | maddie@clinchlifeoutfitters.com | |
Tazewell County | AJ Robinson | arobinson@tazewellcounty.org | |
Dickenson County | Rita Surratt | rsurratt@dcwin.org | +1-276-926-6074 |
Lee County | Karen Maggard | karen.maggard@townofpenningtonva.gov | +1-276-546-1177 |
Buchanan County | Matthew Fields | matthew.fields@buchanancounty-va.gov | |
Dickenson County | Austin Bradley | abradley@breakspark.com |